Customer Service

Payment Options and Billing

Q: What are my payment choices?
A: We accept the following credit cards: Master Card, Visa, Discover and American Express.

We also accept PayPal as a form of payment.

You can also pay by check or money order by making out your check/money order and mailing it to:

Vitegrity
PO Box 369
Ozona, Fl 34660

Q: What if I have a question on my charges?
A: You can check your order status and review all your charges by going to the Member Login at the top of the website. You can compare your credit card charges with your order history. If you have any further questions or concerns, please contact customer service at 888-875-4789 for further assistance and our knowledgeable Customer Service representatives will be happy to assist you.

Q: Where can I get a copy of my invoice?
A: You can see all your orders by going to the Member Login at the top of the website. You can click on your order and print out your invoice.

Q: When will my credit card be charged?
A: Your credit card will be charged when we ship your order out. You will not be charged prior to shipping.

Q: When will my credit appear on my account?
A: We try to process returns as soon as we get them. However, it may take 4-5 business days to process the return. Credit is usually seen 7-10 business days from the time we process your return.

Q: What name will appear on my credit card statement?
A: Credit card charges will appear on your statement as "Vitegrity."

Order Status

Q: Has my order shipped?
A: Click the Member Login at the top of our site to check your orders status and tracking information.

Q: How do I track my order?
A: You should have received and order shipped confirmation email with the tracking number for your order. You can always click Member Login at the top of our site to check your orders status and tracking information.

Q: What should I do if my order never arrived?
A: Click Member Login at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 888-875-4789 for assistance or Submit A Ticket.

Q: What should I do if an item is missing from my shipment?
A: Click Member Login at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 888-875-4789 for assistance or Submit A Ticket.

Q: When will my backorder arrive?
We very rarely have situations where we are out of stock or items are backordered. However, this may be beyond our control and we are dependent on our suppliers for product. We will inform you of the status of your order and will do our very best to get your order to you as soon as we receive it in our warehouse.

Q: Can I place my order by phone?
Most definitely! You can speak to one of our knowledgeable customer care representatives to place your order over the phone. Our toll free number is 888-875-4789. You can place your orders directly through our secure website. Our SSL encrypted website uses the maximum level of security for that secure and convenient shopping experience.

Q: What should I do if I am having a problem placing an order on the website?
A: On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 888-875-4789 and a customer service representative will be happy to assist you in placing that order.

Q: Did not receive your order confirmation or shipping notification?
A: Not receiving your emails from Vitegrity may be due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to allow for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After 1PM EST, your package will ship the following business day. We will then notify you of your order tracking number via an email confirmation.You may have inadvertently typed in your email address incorrectly. Our system is automated and we would not see the incorrect email address. You will not receive an email notification for both the order confirmation and shipping notification if email address is incorrect. You can call our toll free number, 888-875-4789, to find out the details of your order and verify the email address entered into our system is correct.

Q: What should I do if I can't track my order?
A: Your package has shipped and we have sent you the notification via email. You may not get any tracking information through the shipper’s tracking site as it may take several hours to 24 hours for the shipper to scan the package after they pick it up from our warehouse.

Q: What should I do if I received the wrong product?
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product by either calling customer service at 888-875-4789 or Click Here to get our Vitegrity Informational Site

Shipping Policy

Q: When will my order ship?
Orders received before 1PM EST will ship out the same business day if there are no pending issues with the order (incorrect address, incomplete address, verification of order placed). We ship our orders via standard shipping, Monday through Friday, unless customer chooses Overnight or Priority Shipping. Orders place after 1:00 PM EST are shipped out the following business day. Orders placed before 1:00 PM EST are generally shipped out that business day unless the order needs to be verified for any reason.

Q: How do I estimate Next Day/Priority delivery days?
A: Next Day shipping is delivered on the next business day after the order has shipped from our warehouse.

Priority shipping is delivered in 2-3 business days after the order has shipped from our warehouse.

Weekends and holidays are not included in the shipping estimate. Our shipping days are Monday through Friday. If the delivery date falls on the weekend and/or a holiday, the order will be delivered on the next business day.

Q: Is there a cut off time for Next Day Air orders to be delivered the next day?
A: Orders place after 1:00 PM EST are shipped out the following business day. Orders placed before 1:00 PM EST are generally shipped out that business day unless the order needs to be verified for any reason.

Q: How much is my shipping?
A: Shipping is based on a flat rate.

Standard shipping (5-7 business days) is $7.95.
Priority shipping (2-3 business days) is $14.95.
Next Day (next business day) is $29.99
International is $29.99

We cannot ship Priority and Next Day to a PO Box. It MUST be shipped to a physical address. International Orders for all countries EXCEPT Canada cannot be shipped to a PO Box, it MUST be shipped to a physical address.

Free Shipping

Get FREE shipping for Orders of $60.00 or more being shipped via standard shipping options of UPS SurePost, UPS Mail Innovations or USPS, within the United States.

Q: Can I correct or change the delivery address of my order?
A: Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee of $10.00. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account at Member Login and change your address or call Customer Service at 888-875-4789 to change your address. Click the Member Login at the top of our site to edit your account information.

Q: How are Military Orders (APO/FPO) shipped?
A: All Military orders (APO/FPO) are shipped via USPS Priority Mail. US mail to the various military addresses may take as little as one week to as long as eight weeks for delivery. Delivery is dependent on the final destination. If a package is damaged, report damage within 24 hours of receiving order. Take damaged package to the military postal unit and file a report. Notify Customer Service of outcome and resolution.

Q: Do you ship to my country?
A: We ship to the following countries:

Australia, Bahamas, Barbados , Belgium, Bermuda, British Virgin Islands, Canada , Chile, Cyprus, Denmark, Finland, France, Germany, Guatemala, Hong Kong SAR China, Ireland , Italy, Jamaica, Japan, Jersey, Malaysia, Mexico, Netherlands, New Zealand, Norway, Spain, St Kitts & Nevis, Switzerland, Trinidad & Tobago, United Arab Emirates, United Kingdom, and United States.


Please check the drop down box on shipping countries as we add countries from time to time. Unfortunately if your country is not listed, we do not ship there at this time.


Q: What Carriers Do You Use To Ship Internationally?

International Orders are usually shipped by UPS International. The shipping charge of $29.99 will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount.

Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped.

International Shipping Restrictions

International customers are responsible for all taxes, duties, tariffs and customs laws in your respective country (see additional restrictions below).

Please Note: Customs has the authority to hold and process a package for up to 4 weeks. We will NOT consider a package "lost in transit" until this time has lapsed. We will not, and cannot, be responsible for the policies and procedures of the Customs of any country.

1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.

2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the custome's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import."

3) If for any reason the package is seized by Customs Officials, we will not issue a refund. Products are not returned to us once seized. Any delivery that is refused and returned to us will NOT be refunded.

4) The customer is responsible for any duties or taxes that may apply.

5) If a customer refuses to accept the package once it has been shipped, we will NOT issue a refund.

6) Please be sure that someone is available to accept shipment at the time your order is being placed. We will NOT issue a refund if UPS is unable to deliver your package.

Return Policy

What is the return policy?

Guarantees

Money Back Guarantee

Additional Support

Q: What if I have questions about my medical condition and other prescriptions I currently take?
A: Unfortunately, we cannot give or offer you any medical advice or answer individual medical and pharmaceutical questions through email. Prior to taking any over the counter or alternative supplement you should consult with your healthcare practitioner. If you think you may have a medical emergency, call your doctor or 911 immediately.

Q: How do I contact you?
A: At Vitegrity, we believe that quality customer care is one of the most important aspects of what we do. We want to ensure that you have all the information you need to have a safe, secure and enjoyable shopping experience.

You can either Submit A Ticket with your questions, queries or comments or you can call our toll free number, 888-875-4789 and one of our Customer Service representatives will be glad to assist you.

Privacy Policy